Our history? Expertise, service & accountability.


If you were involved in I.T. for a small to medium business in the early 2000s, you’ll probably remember that there was a huge gap between the standard of support you received when compared to the larger corporations.

It didn’t matter what managed I.T. solutions company you chose, if your business was not “big”, there would always be a few things missing… like technical expertise, consistent service and accountability. But then, in 2003, our founder and director changed all that.

Alex Butera grew so tired of the differences in I.T. service between big and small business, he decided to prove it didn’t have to be that way... and National I.T. Solutions came to be.


20 years of successful collaborations & counting.

Since then Alex and his carefully chosen team have been revolutionising managed I.T. services for small to medium sized companies, working closely with them to find the ideal technology solutions and truly enhance business operations – all the while ensuring day-to-day disruptions are minimised.

Should you choose us to manage your I.T. services, you’ll feel total confidence in the efficiency and security of your technology… and your business will benefit from the very best I.T. outcomes.


Our team.

Alex Butera


Alex Butera is the founder and Director of National IT. Alex is an experienced technical consultant and business analyst, with a strong track record of designing systems that reduce costs and improve efficiency for customers.

Paul Maranzano

Technical Services Manager


Paul Maranzano has worked with National IT since 2010 and is responsible for managing both the Service desk and Projects team while also providing innovative solutions to improve customer experience.

Ricky Effandy


Ricky Effandy has worked with National IT since 2007, and is responsible for providing technical expertise on broad range of ICT technologies both on-premises and in the cloud including Windows/Linux environment, Networking, Storage, Hyper-V/VMWare/Data Centre, Azure/Office365/AWS Cloud solution, Mobility/Exchange/Skype for Business & System Centre Servers+Desktops deployment and management.


We've got award winning service.

National IT Solutions was proud recipient of the “2013 Action Coach (Asia Pacific) Business Excellence Award for Best Customer Service”

We were also incredibly pleased to reach nominated finalist stage for the “Best Service Based Business Award”.

These Business Excellence Awards were originally created to recognise the “best of the best” small to medium sized businesses. Today they honour the achievements of businesses from all industries and categories, on a global scale.

99.9% excellence in customer service rating… and counting!

The Action Coach panel were impressed to say the least. Based on their own client satisfaction survey, National I.T. Solutions achieved a near-perfect score: 99.9%.


What our clients have to say.

"After implementing a major systems upgrade in 2014, Hamilton Marino went from strength to strength and more than doubled in size."
Hamilton Marino Builders
"National IT Solutions made moving to the cloud easy!! We heard so many horror stories from businesses when attempting to move to the cloud but I’m happy to say the migration was seamless."
Norman Dagher,
Director, Oxford Property

Our partners.

We pride ourselves in partnering and being certified by the best in the business.



Supporting the local and global community.

Helping others to thrive, no matter what their circumstances.

We couldn't agree more. The continuing success of National I.T. Solutions is not a reward in our eyes, but a responsibility. So as long as our doors stay open, we’ll be giving back to our community and those less fortunate than us through a range of donation and support programs.

Giving local & global assistance, where it’s needed most.

We’re proud to be supporting World Vision, the children’s charity Variety, and Victorian Wheelchair Sports. To find out more about our work with these fantastic organisations, click the logos below.



“We make a living by what we get. We make a life by what we give.”


Choosing The Right I.T. Company

Choosing the right I.T. provider is vital when it comes to the future of your business. View our video as we explain why.  

How to Select A Managed IT Service Provider

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